Website support & maintenance in Cyprus — so your site never lets you down

Why "done" is never really done

A website is not a one-time purchase. Without regular updates, a WordPress or Laravel site turns into a security hole within a year. Without backups, one failed update or a hacked plugin can cost you weeks of work. And without a named person responsible, small fixes pile up for months. This section is for businesses in Limassol, Nicosia, Paphos and Larnaca that already have a site — but nobody is actually looking after it. Limassol alone is full of companies whose previous developer disappeared, leaving them without logins, without documentation, and without a clue what to do next.

Pick the support level that matches your situation

We see the same scenarios over and over. Which one sounds like you?

• “We have a site, but nobody touches it” → A basic care plan from €49/month. Updates, monitoring, monthly backups, and a few small text or image edits included.
• “Our previous contractor vanished” → We take over the site, recover what we can, audit the code and security, and get you back in control. Transfer audit from €190.
• “The site is down and nobody answers” → Emergency restoration service. We diagnose, restore from backup, and patch the cause. Response within hours, not weeks.
• “We just need someone to keep it running” → Hosting, monitoring, updates and backup testing on a flat monthly fee. You never think about the server again.

Not sure what you need? Book a free 30-minute site health check — we'll tell you honestly whether your current setup is safe or a time bomb.

What does website support cost in Cyprus?

Real numbers from the local market, based on the scope and response guarantees:

• Freelancers: €30–150/month. Cheap, but you're one person's holiday away from silence. No SLA, no backup testing, often no documentation.
• Hosting-company "care plans": €20–80/month. Server-level basics only. They won't fix your broken contact form or update your theme.
• Local agencies in Cyprus: €150–800/month. Solid work, but often bundled with retainers you may not need and slow turnaround for small edits.
• 62px: €49–1900/month. From basic monitoring and updates to a full SLA-backed package with guaranteed response times, tested restores and a dedicated support lead.

Every plan includes: CMS and plugin updates with visual checks, off-site backups with a monthly restore test, uptime monitoring, security scans, and a monthly report in plain English. Higher tiers add same-day fixes, priority phone/WhatsApp access, and a guaranteed response window written into the contract.

When do you actually need an SLA?

An SLA is not a luxury add-on — it's insurance for businesses where downtime costs real money. If your site generates bookings, leads or online sales, every hour it's down is lost revenue. In that case, a guaranteed response time of 30–60 minutes pays for itself the first time something breaks. If your site is a simple brochure that could sit quietly for a day, a standard plan without SLA is enough. We'll tell you which one fits — we don't upsell SLAs to businesses that don't need them.

• No SLA (from €49/month) — business hours support, fixes within 1–3 working days, monthly backup test
• Business SLA (from €290/month) — guaranteed response within 4 business hours, priority queue, same-day fixes for critical issues
• 24/7 SLA (from €1900/month) — guaranteed response within 30 minutes, around the clock, including weekends and public holidays

Response times are in the contract. If we miss them, you get a credit. That's how it should work.

Taking over a site from another developer

This is one of the most common requests we get in Cyprus. A business owner has a site, but the previous agency or freelancer is gone — or not answering, or holding the site hostage. Here's how we handle a takeover:

• Inventory of what you have: hosting login, domain registrar access, admin panel, FTP/SSH, DNS records
• Recovery of missing access: domain ownership checks, hosting account recovery, registrar procedures
• Full audit before we accept the site: code quality, security issues, outdated components, hidden backdoors
• Documentation of the current state: what's running, what's fragile, what needs immediate attention
• Migration to our hosting or your preferred provider, with a tested backup and rollback plan

If you don't have the logins, don't panic — in most cases access can be recovered through the domain registrar or hosting provider. It takes longer, but it's rarely a dead end. We've taken over sites where the only thing the owner had was the domain name in their email signature.

What's included in the monthly plans

Every plan covers the essentials. Higher tiers add speed, priority and guaranteed response.

• Core updates — CMS, plugins, themes, PHP versions, with a visual check after each update
• Backups — automated off-site backups, stored in a separate location from your hosting
• Restore testing — we actually restore a backup every month to make sure it works, not just that the file exists
• Security monitoring — malware scans, file integrity checks, login attempt monitoring
• Uptime monitoring — your site is checked every minute from multiple locations
• Small edits — text changes, image swaps, new pages from existing templates, menu updates
• Monthly report — plain-English summary of what was updated, what was fixed, and what we recommend next

Need more than the included edits? Additional work is billed at a transparent hourly rate, agreed before we start. No surprise invoices.

Do you only support sites you built?

No. We support sites built by other developers, other agencies, or even by the business owner themselves. We work with WordPress, Laravel, custom PHP, static sites, and most common platforms. If your site is on a closed proprietary system where we can't get full access, we'll tell you straight away and suggest options — including migrating it to an open platform we can properly maintain.

Can I just get backups, nothing else?

Yes. Some clients only want a safety net. We set up automated off-site backups with monthly restore testing as a standalone service from €49/month. No updates, no edits — just the guarantee that if something goes wrong, you can roll back to a working version. It's the minimum every site should have, and most sites don't.