Integrations that connect your website to sales, accounting and daily operations. Telegram, WhatsApp, 1C, SAP, Slack, Google on Cyprus

What business integrations actually do

Your website is rarely the whole business. Behind it there's a manager answering calls, an accountant reconciling payments, a warehouse checking stock, and a marketing team wondering where the leads went. Integrations are the pipes between these worlds. When they work, a customer places an order and everyone who needs to know finds out without copying anything by hand. When they don't, someone is stuck exporting spreadsheets at 7pm. We build the first kind.

Client communication: Telegram bots and WhatsApp Business API

A bot that just says "hello" is a toy. The integrations we build handle specific jobs:

• Order status — a customer writes "where is my order?" and gets the actual status from your CRM or warehouse, not a canned reply
• Booking and appointments — clients pick a slot, it lands in your calendar, they get a reminder the day before
• Payment requests — an invoice link sent directly in the chat, with confirmation when it's paid
• FAQ automation — answers to recurring questions (working hours, delivery zones, return policy) pulled from a knowledge base you control
• Handoff to a human — when the bot can't help, the conversation moves to a live operator with full context

WhatsApp Business API suits clients who already live in WhatsApp. Telegram bots are lighter, cheaper, and less restricted — good for notifications, internal alerts, and Russian-speaking audiences.

Accounting and inventory: 1C, SAP, and the hard part nobody mentions

Exchanging data between a website and an accounting system sounds simple. It isn't. The real work is mapping your product catalogue to the accounting system's nomenclature — different names, different units of measurement, different grouping. A "bottle" in your store might be a "pc" in 1C and a "case of 6" in SAP. Get this wrong and every stock report is quietly wrong.

• 1C (8.3) — common for companies with Russian-speaking accounting teams; we sync orders, stock levels, and documents both ways
• SAP — for larger operations; typically a more formal project with a defined integration layer
• Nomenclature mapping — building and maintaining the matching table between your store and your accounting system, including units of measurement, VAT rates, and article numbers
• Stock and price sync — actual availability on the website, not "in stock" when the warehouse says otherwise

We're honest about this: the exchange itself is usually a day of work. The mapping is where the real effort goes, and it's what makes the integration trustworthy.

Internal workflows and product feeds: Slack, Teams, Google and Yandex feeds

Integrations aren't only customer-facing. Some of the most useful ones never leave the office:

• Slack and Teams for orders and alerts — a new order drops into a channel, a failed payment triggers an alert, a low-stock item pings the purchasing manager
• Google Merchant Center and Yandex product feeds — your catalogue goes to shopping platforms in the format they expect. Feeds get rejected for missing GTINs, wrong categories, image issues, or price mismatches. We build the feed, validate it, and keep it clean
• Internal notifications — form submissions, support tickets, abandoned carts — routed to the right person without anyone forwarding screenshots

Reliability: queues, retries, and what happens when a service goes down

An integration that works on day one and breaks on day forty is worse than no integration. We design for failure:

• Message queues — every event is queued before processing, so nothing disappears if the receiving system is slow
• Retry logic — failed requests retry with exponential backoff, not a single attempt that silently dies
• Dead letter handling — if a message can't be delivered after retries, it's logged and flagged, not dropped
• Outage behaviour — when a third-party service is down, the integration queues data and catches up when the service returns, instead of losing it
• Monitoring — we know when an integration stops working, usually before you do

This is the difference between an integration that survives your next busy season and one that quietly corrupts data for six months.

How much do business integrations cost?

Prices depend on the complexity of the systems involved and the logic required:

• €290–490 — straightforward connector: Telegram bot with a few commands, a simple Slack notification, a basic product feed setup
• €490–790 — integration with real logic: order status lookups, booking flows, 1C exchange with a small catalogue
• €790–1290 — multi-system projects: website + CRM + accounting with nomenclature mapping, queues, and retry handling

The final price is fixed after we audit your systems and agree on the scope. Every integration includes 30 days of support after launch.

FAQ

Which system should we integrate first?
Start where manual work hurts most. For most businesses, that's either the CRM (so leads stop getting lost) or the accounting system (so stock and orders stop being copied by hand). We'll help you identify the bottleneck during the audit.

What if our accounting system is custom-built?
That's workable if there's any kind of API, database access, or even a structured export. We've integrated with plenty of in-house systems. The key question is whether the data is accessible in a consistent format.

Do we need real-time sync, or is once a day enough?
Depends on your volume and speed of decision-making. If stock levels can be off by a few hours without causing problems, daily sync is cheaper and simpler. If you take orders while you sleep and your warehouse picks in the morning, real-time matters.

Who fixes it if a third-party service changes its API?
We do, if you're on a support agreement. APIs change, services deprecate endpoints, and someone has to update the integration. We monitor for breakage and handle updates proactively.

How much does ongoing support cost?
After the free 30-day period, support agreements start from €90/month depending on the number of integrations and the criticality of the systems involved. This covers monitoring, fixes, and minor adjustments.